How to file a claim
Filing a claim is easy. Our claim process in seamless.
Find a repair shop
Visit RepairPal to find and book an appointment online at a repair shop near you. Can’t find a service center via RepairPal? Visit any ASE certified center.
Prior to starting repairs, the repair facility will contact the administrator’s claims office with a diagnosis and repair estimate for approval.
When your repairs are complete, we pay the center directly for all covered repairs, parts and labor. No need to wait for reimbursement.
Filing a claim is as easy as…
Find a repair shop
If your car breaks down, find a certified repair shop to diagnose the problem. Call our claims department at 1-888-941-3555 for approval before the repair shop begins working on the repairs.
After the diagnosis, the repair shop must call the claims department for approval.
We pay the bill
After the repair shop receives approval, you pay your deductible and we pay the remainder to the repair shop directly.
We ask you not to authorize repairs until the claims department verifies that the contract covers the mechanical breakdown and issues an approval number to the repair facility.
Schedule repairs online with RepairPal
olive.comtm has partnered with RepairPal Certified shops to get you back on the road quickly. RepairPal’s Certified shops will fix your vehicle at a fair price, and will guarantee their work with a local warranty.
Did you know
As an olive.com customer, when you file your approved claim through RepairPal we’ll cover $100 of your deductible!
Have a pre-existing condition?
olive.comtm does not cover repairs made to the vehicle that are required due to a condition that existed prior to the purchase or transfer of your agreement.
We need holidays, too. But don’t worry, we’ve still got you covered.
Partial staff keeps things moving on MLK and Presidents’ Day.
New Year’s Day
Martin Luther King, Jr. Day
Day after Thanksgiving