How to file a claim

Filing a claim is easy. Our claim process in seamless.

Find a repair shop

Visit RepairPal to find and book an appointment online at a repair shop near you. Can’t find a service center via RepairPal? Visit any ASE certified center.


Prior to starting repairs, the repair facility will contact the administrator’s claims office with a diagnosis and repair estimate for approval.

We pay
the bill

When your repairs are complete, we pay the center directly for all covered repairs, parts and labor. No need to wait for reimbursement.

You pay the deductible

You only pay your deductible and any non-covered parts.

Relax and drive away

Get back to doing the things you love

Simply stated… you’re covered!

Give us a call today to file a claim and be back on the road in no time!

Mon – Fri
7:00am – 4:00pm PT

Are you an customer?

Reach the claims department at 888-941-3555
Mon – Fri
8:00am – 5:00pm CT

10:00am – 2:00pm CT

Filing a claim is as easy as…


Find a repair shop

If your car breaks down, find a certified repair shop to diagnose the problem. Call our claims department at 1-888-941-3555 for approval before the repair shop begins working on the repairs.


Get approval

After the diagnosis, the repair shop must call the claims department for approval.


We pay the bill

After the repair shop receives approval, you pay your deductible and we pay the remainder to the repair shop directly.

We ask you not to authorize repairs until the claims department verifies that the contract covers the mechanical breakdown and issues an approval number to the repair facility.

Schedule repairs online with RepairPal

olive.comtm has partnered with RepairPal Certified shops to get you back on the road quickly. RepairPal’s Certified shops will fix your vehicle at a fair price, and will guarantee their work with a local warranty.

Did you know

As an customer, when you file your approved claim through RepairPal we’ll cover $100 of your deductible!

Have a pre-existing condition?

olive.comtm does not cover repairs made to the vehicle that are required due to a condition that existed prior to the purchase or transfer of your agreement.

We need holidays, too. But don’t worry, we’ve still got you covered.

Partial staff keeps things moving on MLK and Presidents’ Day.

New Year’s Day

Martin Luther King, Jr. Day

Presidents Day

Memorial Day

Independence Day

Labor Day


Day after Thanksgiving

Christmas Eve

Christmas Day

If you experience an emergency repair when our office is closed, you’ve got time — simply file by the next business day! Learn more about emergency repairs.